Frequently asked questions

Enter your GSC tracking number on the Track Shipment page. You will see the current status, location, estimated delivery date, full checkpoint history and, where available, a live route map.

Your tracking number appears on your shipping receipt, invoice and confirmation email. GSC numbers usually start with “GSC” followed by 10 digits and a country code.

Updates occur when a shipment is scanned at a facility. During long linehaul, flight or ocean legs, there may be no new scans for a while. If no update appears for 72 hours, contact support.

Your shipment is being reviewed by customs authorities. Most clearances finish within 24–48 hours. We will contact you if documents or duty payments are required.

We ship to and from all 50 U.S. states, Puerto Rico and more than 220 countries and territories worldwide.

Domestic express arrives same-day to 2 days; ground freight 1–5 business days; international air 1–5 days; ocean freight 10–40 days depending on the trade lane.

Yes. Request a quote or contact us and we will schedule a pickup at your home, office or warehouse.

Yes. Parcels are delivered to residences as standard. Freight deliveries can include liftgate and inside delivery options.

Rates depend on origin, destination, chargeable weight, dimensions, service level and any special handling. Request a free quote for an exact price.

We accept major credit and debit cards, ACH bank transfers and approved business accounts with net-30 terms.

Basic carrier liability is included. Full-value cargo insurance can be added to any shipment for a small percentage of the declared value.

By default the receiver pays on arrival (DAP). You can choose Delivered Duty Paid (DDP) so the shipper covers all charges upfront.

A commercial invoice is required for most goods. Depending on the shipment you may also need a packing list, certificate of origin or permits.

Absolutely. Our licensed customs brokers handle ISF, entries, duty payments and agency compliance at all major U.S. ports.